Delivery information

At JITUME home delivery, we connect you with trusted local sellers to bring fresh groceries, warm meals, household essentials, electronics, and fashion straight to your doorstep. Explore our delivery coverage, swift response times, and affordable delivery rates across Uganda.

Frequently asked questions about delivery

Everything you need to know about placing an order, dispatch times, doorstep delivery, and order tracking across Uganda. We strive to keep our delivery service fast, reliable, and completely hassle-free so you can enjoy everyday essentials with peace of mind.

Which areas do you deliver to in Uganda?
We currently provide fast local delivery across key regions including Rubaga division and surrounding areas in Kampala, bringing groceries, food, and daily essentials straight to your home.

How quickly will my order arrive?
Our express couriers work swiftly to bring your order directly to your doorstep in as little as 20 minutes for urgent daily items, groceries, and prepared meals.

How much does delivery cost?
Our standard delivery fees start from UGX 10,000 depending on your exact drop-off location and the size of your order, ensuring dependable and budget-friendly service.

What products can be delivered to my home?
You can order fresh groceries, hot meals, household items, electronics, fashion, beauty supplies, and all your everyday essentials in a single convenient order.

How can I track my parcel once it is on the way?
Once your order has been dispatched with our rider, you can easily track its progress directly through your account. Our priority is to keep every customer completely happy and fully updated throughout the entire journey.

What happens if I am not at home when the driver arrives?
Our delivery rider will call your phone number directly upon arrival to coordinate a safe drop-off with a neighbour, building reception, or agree on a suitable alternative handoff.

Are the items sourced from verified and trusted sellers?
Yes, all our partner shops and merchants are carefully vetted and monitored to ensure you always receive authentic, fresh, and high-quality products.

What payment methods do you accept for deliveries?
We offer flexible and secure payment options including mobile money and convenient digital payments when you check out online.

Fast and reliable shopping delivered to your door

Discover how simple and convenient online shopping can be in Uganda. Browse our vast catalogue of food, electronics, and beauty products today, and receive your delivery in Rubaga in as little as 20 minutes.